Preparing your laundry for Magic Basket is simple, but following these steps ensures you are provided with the most consistent, "drawer-ready" results.

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1. Receive Your Welcome Bag

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For new customers, we will deliver your personalized Magic Basket bag before your first scheduled pickup. This bag is your primary tool for the service - it's durable, professional, and ready for action.

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2. Check The Pockets

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We strongly recommend that you check all pockets for loose items such as cash, jewelery, or electronics. While our team performs a courtesy check during the intake as a safety measure, Magic Basket is not responsible for valuables left in garments. Any items that may be found by our team, we will do our best to return them to you in clear Integrity Bag.

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3. Verify The Contents

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To protect your wardrobe and our equipment, please ensure you are not including any prohibited items. We do not accept:

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• Shoes, rugs, dog beds, purses & backpacks, stuffed animals, goose down, tutus, leather, suede, fur or faux fur, rubber, weighted blankets, wedding dresses, or any item with feathers (real or faux) attached.
• Dry-clean only fabrics.
• Items contained with biohazards or human/animal waste.
• High-value tiems that exceed our standard liability coverage.

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In addition to the above items, our clothing care team reserves the right to not process anything they deem could be damaged in processing or would damage our equipment.

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For a full list of items that we do not accept, check our article Items We Do Not Clean.

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4. Stuff The Bag

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No sorting required!

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One of the best parts of the Magic Basket experience is that you do not need to sort your laundry.

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• Whites vs Colors - Our processing facility will handle it all.
• Capacity - Don't worry about weighing it! If it fits, we wash it. Ensure that the bag closes fully!
• Everything - Toss in your everyday clothes and towels. Anything that fits inside the Magic Basket bag is taken care of.

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5. Seal The Deal

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The bag must be able to close completely to ensure your items stay secure during transit. If you have more laundry than what will fit in one bag, you can send additional bag(s) (which will count toward your monthly allocation) or utilize our "As Needed" service for the overflow.

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6. Set It Out

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Place your closed Magic Basket Bag at your designated pickup spot by 6:00 AM on the morning of your service. Our drivers will handle the rest, capturing a photo for your record and getting your items on their way to being cleaned.