Magic Basket is here to remove the weekly burden of doing laundry. We pickup and deliver your clothes washed, dried, and folded, right to your doorstep.
Magic Basket is a premium laundry care provider. We take the hassle out of doing laundry. We have modernized the traditional laundry process to provide a seamless, delivery-first experience. Getting started is simple: 1. Select a subscription plan or choose our "As Needed" option. 2. Prepare your laundry by filling your Magic Basket bag. 3. Place your bag at your doorstep by 6:00 AM on your service day.4. We clean your clothes without compromise.
1. Receive Your Welcome BagFor new customers, we will deliver your personalized Magic Basket bag before your first scheduled pickup. 2. Check The PocketsWe strongly recommend that you check all pockets for loose items such as cash, jewlery, or electronics. While our team performs a courtesy check at intake for safety, Magic Basket is not responsible for valuables left in garments. Any items found will be returned in a clear Integrity Bag. 3. Verify The ContentsTo protect your wardrobe and our equipment, please ensure you are not including any prohibited items. For a full list of items that we do not accept, check our article Items We Do Not Clean. 4. Stuff The BagNo sorting required! If it fits, we wash it. Ensure that the bag closes fully!5. Seal The DealThe bag must be able to close completely to ensure your items stay secure during transit. If you have more laundry than what will fit in one bag, you can send additional bag(s).See our article Additional Bag Pricing for more information. 6. Set It OutPlace your closed Magic Basket Bag at your designated pickup spot by 6:00 AM on the morning of your service. Our drivers will handle the rest and get your items on their way to being cleaned.
We maintain a strict 48-hour service standard. Monday pickups are delivered fresh on Wednesday, and Thursday pickups are delivered fresh on Saturday. You will receive a notification when your laundry is safely back at your door.
Yes! Our drivers will deliver your freshly washed and folded laundry to a safe spot. Our drivers will take a Proof of Delivery photo upon drop-off. Please note that our liability ends once the bag is delivered to your designated location.
Our monthly subscriptions are designed for households that want to "set it and forget it," offering predictable pickup schedules and significant cost savings over the per-pound rates. We offer different bags per month options depending on your household's volume. If your laundry volume fluctuates, the "As Needed" option offers maximum flexibility, billed at a flat per-pound rate with a $30 minimum charge. See our article Subscription vs "As Needed" for more information.
If you are a new customer, we will drop off your personalized Magic Basket Welcome Bag before your first scheduled pickup.
We strongly recommend you check all pockets for loose items such as cash, jewelry, or electronics. You should also ensure you are not including any prohibited items.See our article How To Prepare Your First Bag for more information.See our article Items We Do Not Clean for more information.
You must set your bag at your designated pickup spot by 6:00 AM on the morning of your service. Don't worry - we will send you a reminder the night before!
If our driver arrives during your service window and the laundry is not available, we will make a resonable attempt to reschedule your service for the next available route. At our discretion, we may treat your first missed pickup as a courtsey.Please contact us immediately if you've forgotten to place your laundry out and it's past 6:00 AM on your scheduled pickup date. See our article Missed Laundry Pickup for more information.
Yes, a $5,00 Driver Fee may be applied to your account for each repeated missed pickup or failed access attempt. See our article Missed Laundry Pickup for more information.
All scheduling or rescheduling requests must be submitted by 5:00 PM the evening prior to your scheduled service day by logging into your account.
Yes we can, but we need to able to access the community. To avoid a missed pickup fee, please ensure your gate or building codes are up-to-date in your profile and the bag is not placed in a obstructed spot.
Each Magic Basket bag is designed to hold approximately 30 lbs of laundry, which accommodates about two laundry loads. The bag must be able to close completely to be accepted for washing. .See our article The Magic Basket Bag for more information.
You can place the addtional laundry in any secondary bag of your choice. If you have remaining monthly allocations, we will deduct from those first; otherwise, extra volume is weighed and billed separately. See our article Additonal Bag Pricing for more information.
One full bag is considered to be up to 30 lbs. Full bags will be first deducted from your monthly allocations if applicable. Otherwise, if the total weight is less than 30 lbs, you will be charged the lesser of the applicable per-pound rate or your plan's per-bag subscription price. See our article Additonal Bag Pricing for more information.
No sorting is required. Our processing facility handles it all. You simply toss in your everyday clothes and towels, ensure the bag fully closes, and set the bag out before the pickup time.
We have standardized our processing to use hypoallergenic and fragrance-free detergents by default. This ensures that every garment we return is safe for every member of your household and eliminates the risk of irritation.See our article Safe By Default for more information.
No, our standard includes 0% dyes and 0% perfumes, avoiding synthetic fragrances or masking agents. This neutral canvas won't clash with your personal products.
Your clothes are washed using cold water wash cycles and standard machine drying settings.
We provide basic stain treatment as part of our standard laundry service, but we do not guarantee the removal of any stain, including set-in, oil-based, or cosmetic stains.
We sort and kit your items into four primary categories: Tops & Outerwear, Bottoms, Undergarments & Socks, and Linens & Towels. Like-items are wrapped or grouped together into neat "bricks" so you can lift them out and place them directly into your drawers.See our article Drawer Ready Packaging for more information.
While we process orders by the bag, we do our best to group clothes together within the bag, making it easier for parents to separate nursery items from master suite items.
Every kit is placed back into your bag with the heaviest items at the bottom and the most delicate "finishing" items on top.
Yes, we do not accept shoes, rugs, dog beds, purses, backpacks, stuffed animals, goose down, tutus, leather, suede, fur, faux fur, rubber, weighted blankets, wedding dresses, or dry-clean only fabrics.This is not a fully exhaustive list. See our article Items We Do Not Clean for more information.
No, Magic Basket provides a pickup and delivery "wash-and-fold" service for your everyday clothes and we do not offer commercial-grade processing or specialized dry-cleaning at this time.
We cannot accept large or structured household goods, including area rugs, bath mats with rubber backing, heavy bedding like sleeping bags, or pet items like dog beds.See our article Items We Do Not Clean for more information.
For health and safety, we strictly refuse items contaminated with bodily fluids (blood, feces, urine, vomit), pests (bedbugs, lice), mold, mildew, or hazardous chemicals like gasoline. Heavily soiled items will be isolated in a sealed bag and returned unwashed.See our article Heavily Soiled Laundry for more information.
Subscription plans are month-to-month and may be subject to payments on the date of signup or the 1st of each month. Subscriptions automatically extend for successive renewal periods unless you opt out.
We do not allow customization of subscription plans. You may renew your subscription to increase your allotment or use the one-time "As Needed" purchase option.
Yes, every "As Needed" order is subject to a $30.00 minimum charge.
While gift cards and a referral program are not currently available, we may offer these in the future to permit users to earn credits and discounts for referring new customers.
If you terminate a Paid Service, you may use your subscription until the end of your then-current term, but you will not be eligible for a prorated refund of any portion of the subscription fee paid for that period.
No. Magic Basket is not liable for items left in your pockets nor damage caused by items left in your pockets, such as pens, lipstick, gum, or electronics. Magic Basket also does not take responsibility for any loose items lost, like watches, jewelry, AirPods, or cufflinks.
If you believe an item has been damaged due to our process, our Quality Control team will evaluate the garment to determine if the damage was a process error, a pre-existing condition, or due to improper care labels. We are not responsible for normal wear and tear.See our article Damaged Item Policy for more information.
We utilize tracking audits, staff interviews, and physical searches to investigate lost items. Magic Basket is not liable for items misplaced before our driver arrives or after the bag has been delivered.See our article Lost Item Policy for more information.
All claims for damaged garments or missing items must be submitted within seven (7) days of the delivery date. The maximum total compensation is capped at $100.00 in total credits per order, and we do not provide reimbursement via check, cash, or replacement items.See our article Damaged Item Policy for more information. See our article Lost Item Policy for more information.
